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Service

Presales
The drawings and technical requirements clients have provided will be sent to the technology department (heat treatment center, large forgings research center, mechanical research center, and welding departments, etc.) for confirmation and accounting. Then we will give clients the quotation.
After clients have accepted the quotation and placed an order, the products they have ordered will be put into production. Manufacturing Strength

After Sales
1. Any complaints about quality problems will be responded within 24 hours (generally we will transfer them to the quality inspection department immediately).
2. For defective products which can be repaired, clients can send them back for repairing. Commonly this process will cost 1-2 months.
3. For those products can't be repaired, we will make a new one for clients. Generally clients will receive it within 1-2 months.
4. We will send our employees of sales and quality department to clients' construction site to find out the problems and make a solution.

Shipping
TongYu provides various packaging solutions, like wood packaging (wooden boxes and trays), iron shelves and boxes, etc. Different packaging methods will be taken for different applications and requirements.

Delivery Time
1. The delivery time varies according to different products and manufacturing techniques. For blank forgings with roughing treatment, the delivery time will be 1-2 months, little shorter than other products.
2. Products needed to be precisely worked and painted will generally be finished for over 2 months.

Contact Us

Tongyu Heavy Industry Co., Ltd.

Tel.: +86-534-7287022
+86-534-7521157
Fax: +86-534-7287789
E-mail: THICL99@163.com
liyc@thicl.com
chexin@thicl.com